Luxury Serviced Apartments in Cheltenham

Why book a serviced apartment with Luxury Apartments?
Our apartments provide more space and cheaper rates than hotels in the area. In one of our apartments you will be able to utilize the kitchen facility to cook inexpensively and have the ability to eat what you want when you want to. Our apartments offer clients a home from home experience. There is also free wi-fi, SKY t.v, washer/dryers and parking with all apartments.

Who are your customers?
Our customers include:

1. Professionals travelling on business
2. Families, couples or individuals who wish to re-locate to Cheltenham
3. People on holiday
4. People who are having their homes renovated
5. People who have sold their homes and are waiting to find their next home
6. Actors who are performing in one of the many local theatres, such as the Everyman and Playhouse and the Roses Theatre in Tewkesbury.

How do I make a reservation?
Please contact us by phone or email to make a booking.

What payment methods do you accept?
We accept all major credit and debit cards. We do not charge a surchage on any card except Diners Card and American Express which are charged @ 3% above standard rates.

We also accept payment online and by bankers draft. All payments received must be NET of any bank charges.

Do your apartments have a minimum stay?
No, we do not have a minimum stay but we do not book single nights unless the stay is within one week of booking. We have no maximum stay.

Do I have to pay a deposit?
We require 20 % deposit to hold the booking.

When is the final balance due?
The final balance is due 2 weeks before arrival.

What if I need to cancel or postpone?
We reserve the right to retain deposits but will refund payment of the final balance as per our Terms and Conditions.

Can I extend my stay?
Our apartments offer great flexibility and we are often able to increase the stay of our clients but we recommend you contact us as soon as possible as our apartments are very popular.

Can you arrange transport from airports?
Yes we will be happy to do this for you. Please give us at least 48 hours notice.

How do I collect keys?
We meet and greet all our clients and provide them with keys and/or key pad access codes.

What is your arrival/departure time?
Arrival time is from 2 pm and the time of departure is 10 am. However, we will be happy to offer you earlier arrival times and later departure times if possible. There may be a charge for this service.

We usually have a later departure time on Sundays and Bank Holidays for the convenience of our clients and to allow our wonderful house-keeping team a relaxing Sunday morning or Bank Holiday

Do you provide towels and bedding?
Yes, and fresh linen and towels are provided weekly.

Do the apartments have parking?
Yes there is parking available. Some have secured garages, others have free parking on the road. None should require paid parking.

Is broadband included in the cost of the apartment?
Yes and wi-fi is available.

Do you have apartments in other areas of the UK?
All our accommodation is currently in the Cotswolds but we may acquire properties elsewhere in the future.

Do you cater for families with young children?
Yes, we love to accommodate families and have cots, highchairs and travel cots available on request.

Are you able to smoke in any of the apartments?
Although some of our apartments have an outside area suitable for smokers, smoking is strictly prohibited in the apartments. Furthermore we will charge anyone found to have smoked in the apartments an extra charge to pay for a thorough carpet, furniture clean, and will be asked to leave.

Are pets allowed in any of the apartments?
At present we have no apartments which permit pets.

How many people can you accommodate in an apartment?
Our one bedroom apartments accommodate up to 2 people and our 2 bedroom apartments can accommodate 4 to 5 people.

Are there any lifts?
Yes, our apartments at St James’ have lift access to all floors.

Is housekeeping service provided?
Yes we provide weekly house-keeping. Extra cleans can be arranged on request for an extra charge.

Do you offer regular clients a reduced rate?
Yes, we love to welcome back old clients and will always offer regular clients a very competitive rate.