Why book a serviced apartment with Luxury Apartments?
Our apartments provide more space and cheaper rates than hotels in the area. In our apartments you will be able to utilise the kitchen facility to cook inexpensively and have the ability to eat what you want, when you want to. Our apartments offer clients a home from home experience. There is also free and fast wi-fi in all rooms, SkY, Virgin, BT or free view TV channels , washer/dryers and parking with all apartments. We provide flexible payments and everything you need for a long term stay.
Are there any wheelchair access apartments?
We do have apartments which are situated on the ground floor or have lift access. If there are specific requirements you need, let us know when enquiring.
Do you allow pets?
In some apartments and houses pets are allowed. On each apartment page it says if pets are allowed at the top of the page. Most of our accommodation do not allow pets. If you have a pet allergy we have many suitable apartments we can offer you.
Is there a minimum number of nights I need to book?
We require a minimum stay of 2 nights.
How do I make a reservation?
Please contact us by phone or email to make a booking and one of the friendly members of the Luxury Apartments team, will be ready to assist you. We will get back to you at the nearest possible time if you call outside office hours
What payment methods do you accept?
We accept all major credit and debit cards. We do not charge a surcharge on any card except Diners Card and American Express which are charged @ 3% above standard rates.
We also accept payment online and by bankers draft. All payments received must be NET of any bank charges.
If I'm paying by invoice, how do I secure an apartment?
Please contact us to provide your card details for the deposit. If you are coming within 5 days then we will take the first instalment on a card, and then will send an invoice out after.
Do I have to pay a deposit?
We require 20% deposit of the booking total to hold the booking (unless you're booking through a company where the rate varies).
Do I have to pay a security deposit?
Yes, a security deposit is required when your first or final payment is taken. This will be returned within 1 week of departure to your card if the property is left in a good condition
When is the final balance due?
The final balance is due 2 weeks before arrival.
What if I need to cancel or postpone?
We reserve the right to retain deposits but will refund payment of the final balance as per our Terms and Conditions.
How do I make a change to my reservation?
If you need to make a change to your reservation, please email us and we shall try and accommodate where we can. However, this isn't always possible and there could be additional costs. Please see our cancellation policy in the terms and conditions.
Can I extend my stay?
Our apartments offer great flexibility and we are often able to increase the stay of our clients but we recommend you contact us as soon as possible as our apartments are very popular.
How do I collect keys?
We meet and greet all our clients and provide them with keys and/or key pad access codes.
What is your arrival/departure time?
Arrival time is from 2pm and the time of departure is 10 am. However, we will be happy to offer you earlier arrival times and later departure times if possible. There may be a charge for this service.
We usually have a later departure time on Sundays and Bank Holidays for the convenience of our clients and to allow our wonderful house-keeping team a relaxing Sunday morning or Bank Holiday
Can I come and view the apartment before booking?
If you're planning on staying with us long-term then we allow viewings. However, this isn't always possible if there is a current tenant staying and they don't wish to allow this.
Do you provide towels and bedding?
Yes, and fresh linen and towels are provided weekly.
Do the apartments have parking?
Yes there is parking available. Some have secured garages, others have free parking on the road. None should require paid parking.
Is broadband included in the cost of the apartment?
Yes and WiFi is available.
Do you have apartments in other areas of the UK?
Do you have apartments in other areas of the UK?
All our accommodation is currently in the Cotswolds but we may acquire properties elsewhere in the future.
Are the apartments close to Cheltenham town centre?
All of our apartments are in prime locations in Cheltenham such as Montpellier, Lansdown, Pittville and the town centre. When booking, you can request to have an apartment which is close to the town centre, however there are great transport links nearby.
Do you cater for families with young children?
Yes, we love to accommodate families and have cots, highchairs and travel cots available on request.
Are you able to smoke in any of the apartments?
Although some of our apartments have an outside area suitable for smokers, smoking is strictly prohibited in the apartments. Furthermore we will charge anyone found to have smoked in the apartments an extra charge to pay for a thorough carpet, furniture clean, and will be asked to leave.
How many people can you accommodate in an apartment?
The number of guests per apartment depends on the number of beds, the size of the bed and if sofa beds are available. Our accommodation pages details how may beds and their size are available and if sofa beds are available
- King, double and Super king size beds can accommodate two guests.
- Single beds can accommodate one guest
- Sofa beds can accommodate 1 or 2 guests
Is housekeeping service provided?
Yes we provide weekly house-keeping. Extra cleans can be arranged on request for an extra charge.
Can I stay with you for Cheltenham Races?
Most of our accommodation is available for the Cheltenham Race Festivals. If it's for the Gold Cup Festival, we ask for a 4 night minimum booking. A 50% deposit would be required, then the final payment will be taken 4 weeks before arrival. The security deposit is £400.
Do you offer regular clients a reduced rate?
Yes, we love to welcome back old clients and will always offer regular clients a very competitive rate.
Do you charge VAT?
We will be charging VAT from February 2017.
How do I confirm a booking?
A 20% deposit is required to secure the apartment and guarantee your booking.
When will my car go off the MI Permit system?
If your car registration has been put on the MI Permit system then this will come off at 10am when you depart. We are not liable for any parking tickets.
Can I check out but leave my luggage in the apartment?
We ask for all guests to take their luggage with them when checking out. However, in some cases you may be able to leave your luggage in the apartment if there is no one arriving on that day. However, we can't always allow this.
What happens if I don't check out on time?
Check out for everyone is 10am, unless you have written to us in advance requesting a late check out time and we've confirmed this. If you fail to do this then we will deduct a fee from your security deposit. We need to allow the cleaners to get in the apartment and turn it around before the next guest arrives at 2pm.
Can I pay in a different currency for my stay?
All payments must be paid in Great British Pounds (GBP)
Can I make a booking on behalf of another person but pay with my card?
Only companies which we approve of may do this. You can pay by bank transfer for a stay but the client staying must give us card details for a security deposit and show photo ID. This can either be a driving licence or a passport.
What happens if I lose my keys?
We always make sure that we have a set of keys whilst you're staying with us. However, if you can't find your set then we would need to get another cut. The charge for this will be £100 and will either come off your security deposit, or we would ask for your card details.
What happens if I get locked out?
We hope that you don't get locked out, but if you do, please give the office phone a ring. A member of our team will come straight out to help you, but if not we shall call a lock smith out. This will cost you £50.
What happens if I lose my car permit you issued me?
If you're issued a parking permit on arrival, and you lose it during your stay, then we will deduct this from your security deposit, or charge your card. You will be told about any additional charges before a payment is taken. These permits cost £51.50 plus a £15 admin fee.
What happens if I need something out of the office hours?
Our offices are open 9am-6pm weekdays and 10am-4pm on Saturday's. If you need to contact us out of these hours, then please ring the number on our website and it will get redirected. There will be a £50 charge if we have to come out to you and it's a non emergency call.
Has my booking been made as I have not received a booking confirmation?
Once the payment has been made you will receive a booking confirmation. Please get in touch if you do not have one.
Am I able to move to a different apartment if I don't like the apartment I've booked?
We hope that you like your apartment but if you feel that you need to move apartments, we will see what is available for your stay. However, this isn't always possible. This may incur a cost to move.
What happens if I leave belongings behind?
If you leave personal belongings behind, we shall collect them from the apartment and store it in our office. We will then ask for your postal address. The cost of this will be paid by you, plus an admin charge of £15.00.
Are the apartments air-conditioned?
None of our apartments or houses are air-conditioned. In the warmer months, we can provide fans for no additional charge.
Do you arrange airport transfers?
We personally don't arrange airport transfers, but we can send over some highly recommended chauffeurs.
Can you do anything for occasions?
If you want us to put something in an apartment for a guest for their arrival, we can do this.
Do you provide a clothes horse?
Some of our apartments have a clothes horse and some of our apartments have separate dryers to the washing machine. If you would like one, then please request on booking and we will put one in for you.
Do you provide a hairdryer?
All of our apartments have hairdryers.
Do you supply a coffee machine?
Some of our apartments have coffee machines, but on arrival all guests will get tea, coffee, milk and biscuits.