These terms apply to all bookings made with Luxury Apartments (LA), the trade name of Cheltenham Property Management Ltd. Company No. 06712286, registered at 7 Court Mews, London Road, Charlton Kings, GL52 6HS. By making a booking, you accept these terms on behalf of all party members. If you booked accommodation with us through an online travel agent, agent, or any other third party, you are bound by their terms and conditions instead of ours.
Booking Confirmation: A booking is confirmed when LA has accepted it via email, phone, or online.
Payment: Full payment is required for stays under 30 nights. For stays over 30 nights, payment is taken in 30-day intervals. Corporate bookings may have different payment terms.
Payment Methods: Visa, MasterCard, Amex, Maestro, or Bank Transfer (NET of bank fees).
Errors in Confirmation: Check the details of your booking and invoice immediately. LA is not liable for inaccuracies not reported within 48 hours.
Overdue Payments: If payment is overdue, LA may charge interest at 8% APR above the Bank of England base rate and an admin fee of £100.
Late Payment Penalty: Interest accrues daily on overdue amounts.
Rates may change, but once confirmed, they will not be altered unless you amend your booking.
A refundable deposit of £250 is required. LA may deduct charges for damages, missing items, or extra cleaning. Deposits are refunded within 7 days of departure.
Charges may apply for calls, TV services, damages, lost keys, extra cleaning, or smoking.
Lost Keys: £100 plus any lock-change fees if required.
Late Call-Outs: £50 between 9:00 pm and 6:00 am.
Departure Clean: Properties must be left in a reasonable condition. Excess cleaning or rubbish removal incurs charges. Smoking carries a minimum £100 charge.
Lockouts: £50 between 10:00 pm and 8:00 am.
Missing Items: Charged at current market value.
Check‑in: 3:00 pm–6:00 pm. Late check‑in: £50 (subject to availability).
Self Check‑in: Allowed in properties with keyboxes or keypads after 6:00 pm.
Check‑out: 10:00 am.
Early Check‑in/Late Check‑out: Subject to availability and fee.
Cancellation Notice for Reducing or Cancelling the Remaining Stay:
Cheltenham Gold Cup Bookings:
Reduction in Nights Stayed:
Travel insurance is advised.
Extensions require written notice and are subject to availability and rate changes.
Maximum occupancy applies per property. Extra beds may incur a fee.
Guests acknowledge that:
LA is not liable for interruptions to utilities, maintenance issues, or external disturbances.
Limitation of Liability:
LA is not liable for any indirect, incidental, special, punitive, or consequential losses, including loss of enjoyment, lost profits, or business interruption. LA’s total liability is limited to the amount paid for the booking, except where liability cannot legally be limited.
Parties: Strictly prohibited. Immediate eviction applies.
Noise: Must be kept low between 11:00 pm and 7:00 am.
Pets: Only permitted in designated pet‑friendly properties with prior approval.
Service Animals: Allowed, but guests should choose pet‑friendly units where possible. Documentation may be required.
Smoking: Strictly prohibited; violations incur cleaning charges and possible eviction.
Security: Non‑residents prohibited after 11:00 pm. Strict no‑party policy.
All property descriptions, floor areas, furnishings, layouts, and photographs are provided in good faith for general guidance only. Dimensions, configurations, and specifications are approximate. Minor inaccuracies may occur, and LA accepts no liability for such variations.
See our full Privacy Policy at our website.
All properties have valid EICRs and gas safety certificates. PAT testing is not required for short‑term lets.
Guests must follow fire safety instructions, keep exits unobstructed, and comply with evacuation procedures.
Parking availability is property‑specific. LA does not provide transportation.
Subletting or transferring bookings is prohibited without written consent.
LA is not liable for failure to perform obligations due to events beyond our control.
Complaints must be submitted in writing. LA aims to respond within 24 hours. Refunds/compensation are not guaranteed and assessed case‑by‑case.
Guests should obtain travel insurance. LA holds business liability insurance, but is not liable for personal injury, loss, or damage unless caused by LA’s negligence.
LA may enter properties for maintenance, inspections, or emergencies. Notice is given when possible.
Any illegal, fraudulent, or unauthorised activity (including drug use, commercial filming, unauthorised events, or tampering with safety equipment) is grounds for immediate eviction without refund. LA may recover losses, damages, legal costs, and notify authorities.
LA may request identification, proof of address, or payment verification before or during the stay. Failure to provide this may result in cancellation or eviction without refund.
Guests remain liable for all valid charges. LA may recover any costs, admin fees, or legal expenses related to chargebacks or disputes.
Guests agree to indemnify LA against all claims, damages, losses, fines, or expenses arising from their actions, omissions, negligence, or any person they allow onto the property.
Utilities are included subject to fair use. Excessive or unreasonable consumption may be charged at cost.
Communal areas may be monitored by CCTV for security. LA may photograph the property after checkout for inventory or damage assessment.
These Terms & Conditions constitute the entire agreement between the parties and supersede all previous communications.
If any term is found invalid, the remaining terms shall continue in full force and effect.
These terms are governed by English law. Disputes shall be resolved in English courts.
Last Updated: 25th January 2025
Copyright: © Luxury Serviced Apartments 2008–2025